This is a plain-language template. Have it reviewed by your legal adviser before launch.
Accounts
Keep your password private. Parents and guardians are responsible for the profiles they create for children.
Enrolment and fees
A place is confirmed when Zambesi confirms payment. Refunds and transfers follow the refund policy published by Zambesi and are handled by contacting us; payments recorded against an enrolment cannot be withdrawn automatically.
Certificates
A certificate is issued when a learner meets the pass mark and attendance requirement for the course and fees are settled. Certificates may be revoked for fraud or breach of the code of conduct. Anyone can check a certificate on the verification page.
Conduct
Learners, trainers and partners must treat each other respectfully, follow child-safeguarding rules and use equipment responsibly.
Intellectual property
Zambesi owns its curriculum and platform. Learners keep ownership of their own project work.