What you will be able to do
- Manage email, calendars, documents and customer requests professionally
- use project tools
- communicate across time zones
- set rates and contracts
- protect client data
Syllabus
- 1 Professional communication
- 2 Calendar, email and file management
- 3 Spreadsheets and documents
- 4 Customer support and CRM basics
- 5 Project and team tools
- 6 Remote-work security and ethics
- 7 Finding clients and platforms
- 8 Mock engagement
Hands-on practical activities
- Manage a simulated executive's inbox and calendar
- run a customer-support queue
- take minutes and produce reports
- record a professional introduction video
Resources and equipment
Laptops, headsets, stable internet for practice days, template folders, tools with free tiers
🔋 No power? Off-grid option
Offline simulation exercises; connected practice days arranged at a solar-powered hub with connectivity
Career direction
Virtual assistant, customer support agent, administrative assistant, remote office coordinator, community manager
Why it matters in the market
Remote administration and customer support are among the most accessible online work categories
Assessment
Mock engagement with client feedback
Progression
Leads to MK3 and MH4